Manager, Information Technology (Technical Account Management)
Job ID #: 26826
Company: Expedia, Inc.
Location: USA - WA - Bellevue
Functional Area: Technology
Employment Type: Full-Time Regular
Education Required: Bachelor of Science
Experience Required: 7-10 Years
Relocation Provided: To be determined
Position Description
Manager, Information Technology (Technical Account Management)
Position Overview: Global Infrastructure Services (GIS) provides Infrastructure as a Service too all of Expedia brands and corporate services.
Responsibilities: The TAM (Technical Account Management) Manager will lead a team of 3-6 direct reports responsible for:
- Relationship management: Develop strategic and ongoing customer relationships with highly influential individuals within the customer account. Manage and grow the customer account by building trust and respect between the customer and GIS. Promote the relationship and partnership between GIS and the customer by selling GIS services through clear articulation of the value of service offering(s). Drive end-to-end customer satisfaction.
- Promote and market GIS services across Expedia.
- Partner with larger GIS organization to deliver effective and efficient end to end infrastructure solutions to meet the business requirements
- Service offering assessment: Perform service-offering assessments to drive alignment of GIS services to customer needs. Develop and apply sound strategies for growing customer account by performing and evaluating competitive analyses. Drive consultative sales process resulting in customer utilization of GIS service offerings. Participate in customer planning and forecasting sessions to identify future service needs.
- Organize and lead quarterly business reviews with internal customers and GIS leadership team
- Request management: Serve as single point of entry for customer requests. Stay informed and engaged in all active projects to ensure customer needs are met. Engage appropriate stakeholder for efficient requirements gathering. Work cooperatively with Portfolio Manager to assess and assign resources (i.e. Project Manager(s)) based on identified needs.
- Conduct performance appraisals for assigned staff.
- Manage the output and set the strategic direction of the Technical Account Management team.
- Define schedules and commitments for assigned function.
- Recommend changes to policies that affect immediate organization.
Requirements:
- Bachelor's degree in Computer Science, IT, or equivalent work experience.
- Experience in account management and relationship management
- 7+ years’ experience in assigned function, including 5+ years in a managerial role.
- Demonstrated ability to lead a team of 2 to 10 members.
- Excellent verbal and writing communication skills to all levels of management.
- Solid organizational, interpersonal, and analytical skills required.
- Proven history of managing multiple priorities and work on multiple simultaneous activities.
- Ability to work as a team member on the IT leadership team.
- Clearly communicate goals in solution or functional terms.
About Expedia:
Our mission is to revolutionize travel through the power of technology.
Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
GTO-GIS
SF:MONUS
*LI-DY1
Job ID #: 26826
Company: Expedia, Inc.
Location: USA - WA - Bellevue
Functional Area: Technology
Employment Type: Full-Time Regular
Education Required: Bachelor of Science
Experience Required: 7-10 Years
Relocation Provided: To be determined
Position Description
Manager, Information Technology (Technical Account Management)
Position Overview: Global Infrastructure Services (GIS) provides Infrastructure as a Service too all of Expedia brands and corporate services.
Responsibilities: The TAM (Technical Account Management) Manager will lead a team of 3-6 direct reports responsible for:
- Relationship management: Develop strategic and ongoing customer relationships with highly influential individuals within the customer account. Manage and grow the customer account by building trust and respect between the customer and GIS. Promote the relationship and partnership between GIS and the customer by selling GIS services through clear articulation of the value of service offering(s). Drive end-to-end customer satisfaction.
- Promote and market GIS services across Expedia.
- Partner with larger GIS organization to deliver effective and efficient end to end infrastructure solutions to meet the business requirements
- Service offering assessment: Perform service-offering assessments to drive alignment of GIS services to customer needs. Develop and apply sound strategies for growing customer account by performing and evaluating competitive analyses. Drive consultative sales process resulting in customer utilization of GIS service offerings. Participate in customer planning and forecasting sessions to identify future service needs.
- Organize and lead quarterly business reviews with internal customers and GIS leadership team
- Request management: Serve as single point of entry for customer requests. Stay informed and engaged in all active projects to ensure customer needs are met. Engage appropriate stakeholder for efficient requirements gathering. Work cooperatively with Portfolio Manager to assess and assign resources (i.e. Project Manager(s)) based on identified needs.
- Conduct performance appraisals for assigned staff.
- Manage the output and set the strategic direction of the Technical Account Management team.
- Define schedules and commitments for assigned function.
- Recommend changes to policies that affect immediate organization.
Requirements:
- Bachelor's degree in Computer Science, IT, or equivalent work experience.
- Experience in account management and relationship management
- 7+ years’ experience in assigned function, including 5+ years in a managerial role.
- Demonstrated ability to lead a team of 2 to 10 members.
- Excellent verbal and writing communication skills to all levels of management.
- Solid organizational, interpersonal, and analytical skills required.
- Proven history of managing multiple priorities and work on multiple simultaneous activities.
- Ability to work as a team member on the IT leadership team.
- Clearly communicate goals in solution or functional terms.
About Expedia:
Our mission is to revolutionize travel through the power of technology.
Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
GTO-GIS
SF:MONUS
*LI-DY1