Technical Account Manager
Job ID #: 24117
Company: Expedia Europe
Location: UK - London
Functional Area: Technology
Employment Type: Full-Time Regular
Education Required: Not Indicated
Experience Required: Not Indicated
Relocation Provided: To be determined
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Position Description
Position Overview:
Global Infrastructure Services (GIS) provides Infrastructure as a Service (IaaS) to internal customers. As part of the Project and Portfolio Management team the Account Manager owns the relationship with an internal customer account and provides strategic advice on infrastructure services. Responsibilities include (but are not limited to):
Responsibilities:
- Relationship management: Develop strategic and ongoing customer relationships with highly influential individuals within the customer account. Manage and grow the customer account by building trust and respect between the customer and GIS. Promote the relationship between GIS and the customer by selling GIS services through clear articulation of the value of service offering(s). Drive end-to-end customer satisfaction.
- Service offering assessment: Perform service offering assessments to drive alignment of GIS services to customer needs. Develop and apply sound strategies for growing customer account by performing and evaluating competitive analyses. Drive consultative sales process resulting in customer utilization of GIS service offerings. Participate in customer planning and forecasting sessions to identify future service needs.
- Request management: Serve as single point of entry for customer requests. Stay informed and engaged in all active projects to ensure customer needs are met. Engage appropriate stakeholder for efficient requirements gathering. Work cooperatively with Portfolio Manager to assess and assign resources (i.e. Project Manager(s)) based on identified needs.
Qualifications:
The ideal candidate will have a proven track record growing client accounts through effective marketing strategies and ability to change client perceptions. Ability to translate GIS product, program, and service offerings into meaningful value as it pertains to the customer’s business metrics, diffusing competitor's value statements.
- Strong industry knowledge, including hardware standards (e.g., processors, displays, storage, and networking).
- Knowledge of complex procurement processes and enterprise, program and project budget management
- Knowledge of adopted industry PM / IT practices and Information Technology Infrastructure Library (ITIL)
- Knowledge of change and configuration management practices to address logistics and operational migration of hardware and software
About Expedia:
Our mission is to revolutionize travel through the power of technology.
Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.
*LI-CJ
Job ID #: 24117
Company: Expedia Europe
Location: UK - London
Functional Area: Technology
Employment Type: Full-Time Regular
Education Required: Not Indicated
Experience Required: Not Indicated
Relocation Provided: To be determined
Use your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster
Position Description
Position Overview:
Global Infrastructure Services (GIS) provides Infrastructure as a Service (IaaS) to internal customers. As part of the Project and Portfolio Management team the Account Manager owns the relationship with an internal customer account and provides strategic advice on infrastructure services. Responsibilities include (but are not limited to):
Responsibilities:
- Relationship management: Develop strategic and ongoing customer relationships with highly influential individuals within the customer account. Manage and grow the customer account by building trust and respect between the customer and GIS. Promote the relationship between GIS and the customer by selling GIS services through clear articulation of the value of service offering(s). Drive end-to-end customer satisfaction.
- Service offering assessment: Perform service offering assessments to drive alignment of GIS services to customer needs. Develop and apply sound strategies for growing customer account by performing and evaluating competitive analyses. Drive consultative sales process resulting in customer utilization of GIS service offerings. Participate in customer planning and forecasting sessions to identify future service needs.
- Request management: Serve as single point of entry for customer requests. Stay informed and engaged in all active projects to ensure customer needs are met. Engage appropriate stakeholder for efficient requirements gathering. Work cooperatively with Portfolio Manager to assess and assign resources (i.e. Project Manager(s)) based on identified needs.
Qualifications:
The ideal candidate will have a proven track record growing client accounts through effective marketing strategies and ability to change client perceptions. Ability to translate GIS product, program, and service offerings into meaningful value as it pertains to the customer’s business metrics, diffusing competitor's value statements.
- Strong industry knowledge, including hardware standards (e.g., processors, displays, storage, and networking).
- Knowledge of complex procurement processes and enterprise, program and project budget management
- Knowledge of adopted industry PM / IT practices and Information Technology Infrastructure Library (ITIL)
- Knowledge of change and configuration management practices to address logistics and operational migration of hardware and software
About Expedia:
Our mission is to revolutionize travel through the power of technology.
Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.
*LI-CJ